ServiceForge
by GrimmForged — AI-powered support, ops, and analytics in one unified console.
Resolve requests faster, automate routine work, and ship insight-driven decisions with AI that already knows your business.
Avg. time-to-resolution
-42%
Automations + AI chat
Automation coverage
68%
Playbooks with Supabase data
Uptime
99.9%
Monitored & observable
AI triages, drafts replies, and links Supabase records automatically.
- Create ticket → classify → route
- Sync to Slack and Supabase
- Generate status update
CSAT, SLA, and revenue impact in one place.
Embed docs, emails, and runbooks for grounded answers.
Everything for a SaaS-grade workspace
Freshservice-inspired clarity with Wolfgang as your built-in AI agent.
AI support desk
Multichannel inbox with suggested replies, intent detection, and auto-routing.
Knowledge + RAG
Docs and emails embedded via Supabase vectors; grounded answers with citations.
Automations
Playbooks for intake, approvals, and notifications—no-code triggers with guardrails.
Analytics
Real-time SLAs, CSAT, and ops metrics surfaced in the dashboard.
Secure by default
Supabase auth, RLS, and environment-based provider switching baked in.
Personas
Switch AI roles via `/api/chat` personas (see `/lib/ai/personas.ts`).
Spin up your AI desk in minutes
Connect Supabase, choose OpenAI or Ollama, and start resolving work right away.